21. PERFORMANCE APPRAISAL SKILLS ALL DEALERSHIP MANAGEMENT (1 day)
WHO FOR
All dealership management from Dealer Principles through to Sales, Service and Parts Managers who need to learnor review how to regularly direct, manage and control the performance of their staff through Performance Appraisal and Planning.
AIMS OF THE PROGRAMME
• To Use Appraisal As An Effective Leadership And Goal Setting Tool.
• To Understand And Accept The Relevance Of Performance Appraisal & Planning Within The Your Company.
• To Be Able To Understand And Describe The Various Processes And Procedures Involved In Performance Appraisal & Planning.
• To Be Able To Understand And Use Appropriate Communication And Interpersonal Influencing Skills Within An Appraisal Context.
• To Be Able To Plan, Prepare, Conduct And Progress An Effective Performance Appraisal & Planning Meeting Using Appropriate Skills And Knowledge.
• To Learn Interpersonal And Influencing Skills Such As Giving Feedback.
THE MAIN THEMES THAT WILL BE COVERED ARE:-
• The "Worth" Of Employees
• Why Use Performance Appraisal & Planning Processes?
• Performance Appraisal - Context, Definition And Purpose
• The Performance Appraisal Review Cycle
• The Basic Types Of Performance Appraisal & Planning Systems
• Results Based PA & P Against Agreed Goals/Targets
• The Competencies V Behaviours Approach To Assessment
• What 360º Degree Performance Appraisal Is And Its Benefits And Shortfalls
• Self Appraisal And Personal Development Plans And Continuing Professional Development (PDP's & CPD)
• Performance Appraisal & Planning & Management Meetings
• Performance Appraisal & Planning & Action Centred Leadership
• Performance Appraisal Research Findings On Performance
• The Benefits Of Performance Appraisal & Planning For:
• The Appraisee,
• The Manager,
• The Department/The Company
• Performance Management And Fostering A Personal Development Culture
• Performance Appraisal & Planning And Succession Planning
• The Two Basic Processes For A Performance Appraisal & Planning
• The 3 Levels Of Performance Appraisal & Planning
• The Circumstances You Could Hold A Full Or Interim Performance Appraisal And Planning Meeting?
• Key Pointers For A Successful Performance Appraisal & Planning Scheme
• Faults Which Reduce The Effectiveness Of Performance Appraisal & Planning
• Job Descriptions And Their Importance
• What People Need To Know To Give Of Their Best
• Goal Or Target Setting
• Why Set Key Task / Objectives?
• The 3 Types Of Objectives
• The SMART Approach
• How To Set And Agree Objectives / Key Tasks
• Results From Objectives / Key Tasks
• Creating Your Own Objectives/Key Tasks
• 30 Different Methods To Develop People Other Than Sending Them On A Training Course
• Performance Appraisal & Planning Paperwork
• Examples Of Performance Appraisal & Planning Forms
• Examples Of Motor Trade Competency Assessment
• How To Prepare For Performance Appraisal & Planning
• The Performance Appraisal & Planning Process
• The Performance Appraisal & Planning Interview - A Framework And Structure
• Writing Up The Appraisal Interview
• OVERVIEW OF THE INTERPERSONAL SKILLS OF PERFORMANCE APPRAISAL & PLANNING
• Questioning Skills
• Active Listening Skills
• Counselling &Constructive Feedback
• Non Verbal Communication Skills
• Performance Appraisal & Planning - Watch Fors!
• Counselling As A Performance Appraisal Skill?
• Hints On Giving And Receiving Feedback
• The Stages Of Persuasion
• Useful Influencing Behaviours To Consider When Performance Appraisal & Planning